Customer Service Representative | Night Shift 5pm|11pm|

Job highlights
Identified by Google from the original job post
Qualifications
Previous customer service experience is a must
Excellent communication skills and ability to multitask effectively
Strong problem-solving abilities and a proactive approach to customer service
Dependable, reliable, and self-driven with high integrity
Ability to thrive in a fast-paced, evening shift environment with minimal supervision
Must be able to consistently work the 5 PM to 11 PM shift
Benefits
Our Customer Service Representatives enjoy competitive pay ($15-25/hour based on experience and skills brought to the table), comprehensive training, cross-departmental opportunities, bonuses, and more
Responsibilities
Inbound/Outbound Customer Service Representative (Part-Time Evening Shift: 5 PM - 11 PM)
As a CSR working the evening shift from 5 PM to 11 PM, you'll be an essential part of our team, handling customer inquiries and scheduling service calls during after-hours
You will ensure seamless customer service even during the later hours, supporting our day shift team by managing calls that continue into the evening
You will work in a fast-paced environment and need to be dependable, reliable, and self-driven
Convert inbound calls into booked service/maintenance calls
Gather detailed service request information for our dispatch and service teams
Schedule and renew service appointments using our scheduling software (experience with Service Titan or similar platforms preferred)
Assist customers with inquiries, service questions, and concerns
Maintain accurate customer records and documentation of interactions
Job description
Inbound/Outbound Customer Service Representative (Part-Time Evening Shift: 5 PM - 11 PM)

About Us:

Alaska Sewer & Drain stands as a leader in our field, offering emergency services across Alaska with a rich history of over 30 years and backed by 40 years of expertise. Our commitment to Safety, Integrity, Determination, and Ingenuity drives us to serve our community with excellence. We're on the lookout for motivated individuals eager to embark on a challenging yet highly rewarding career path with us.

Why Join Us?

Join a team where growth and opportunity meet you at every turn. At Alaska Sewer and Drain, we're not just expanding; we're investing in our people with on-the-job training, certifications, and a host of advancement opportunities. Our Customer Service Representatives enjoy competitive pay ($15-25/hour based on experience and skills brought to the table), comprehensive training, cross-departmental opportunities, bonuses, and more. Here, your career is poised for growth, not just a job but a journey with us.

Role Overview:

As a CSR working the evening shift from 5 PM to 11 PM, you'll be an essential part of our team, handling customer inquiries and scheduling service calls during after-hours. You will ensure seamless customer service even during the later hours, supporting our day shift team by managing calls that continue into the evening. You will work in a fast-paced environment and need to be dependable, reliable, and self-driven.

Responsibilities:
• Convert inbound calls into booked service/maintenance calls.
• Gather detailed service request information for our dispatch and service teams.
• Schedule and renew service appointments using our scheduling software (experience with Service Titan or similar platforms preferred).
• Assist customers with inquiries, service questions, and concerns.
• Maintain accurate customer records and documentation of interactions.

Requirements:
• Previous customer service experience is a must.
• Experience with Service Titan or other dispatch/scheduling platforms is highly desirable.
• Excellent communication skills and ability to multitask effectively.
• Strong problem-solving abilities and a proactive approach to customer service.
• Dependable, reliable, and self-driven with high integrity.
• Ability to thrive in a fast-paced, evening shift environment with minimal supervision.
• Must be able to consistently work the 5 PM to 11 PM shift.

Company Culture:

At Alaska Sewer & Drain, we are overachievers who are extremely driven to do the best we can always. We value initiative, reliability, integrity, and a commitment to excellence in customer service.