Customer Service Representative - Westfield Manukau

Job details
Here’s how the job details align with your profile.
Job type

Casual
Shift and schedule

Weekend availability

Shift work
 
Location
Auckland City, Auckland
 
Full job description
Job no: 498382
Work type: Casual
Location: Auckland
Categories: Customer Service
Your opportunity

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

We have a casual role available within our Westfield Manukau Customer Services Team. As the welcoming face of our centre, you’ll play a key role in creating memorable experiences that leave a lasting impression, encouraging customers to return. You will also play a vital role in helping our customers and guiding them through our centre.

Day-to-day you will be responsible for:

Providing clear directions and recommendations to help customers navigate the centre
Ensuring our customers are left with a positive experience when entering and leaving our centres
Proactively engaging with customers to deliver exceptional service.
This role is casual and based at Westfield Manukau.

What sets you apart

We are seeking energetic people who thrive on interacting with customers and consistently going above and beyond to deliver exceptional service. Your passion for premium service will make a lasting impact on every customer's journey.

You have a passion for premium customer experiences and thrive on delivering exceptional service and creating memorable interactions
Experience in customer-facing roles such as hotel, retail, or guest services
Ability to interact with diverse customers and consistently deliver excellent service
Strong problem-solving skills and the ability to work both independently and as part of a team
Availability to work flexibly across a 7-day roster, including weekends and public holidays
About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, ****** orientation, gender identity or life stage.
Discover more about working with us.

Applications close: 25 July 2025 (unless filled prior).

Advertised: 15 Jul 2025 New Zealand Standard Time
Applications close: 25 Jul 2025 New Zealand Standard Time

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Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.

Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: scentregroupcareers@scentregroup.com.