Customer Service Representative|Inbound|Work From Home|

Systems & Methods, Inc. (SMI)

CUSTOMER SERVICE REPRESENTATIVE REMOTE!! Inbound Call Center
Systems & Methods, Inc. (SMI) - Full Time

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 52nd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.
• Must maintain a general understanding of policies and procedures
• Possess strong oral and written communications skills
• Knowledgeable in modern office practices, procedures and equipment
• Exhibit excellent Interpersonal skills using tact, patience and courtesy
• High School Diploma or equivalent required
• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Must be proficient in data entry skills including keyboard, mouse and 10 key pad
• Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
• Basic knowledge of Microsoft Office
• Bilingual in English/Spanish preferred

In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following:
• Quiet and distraction-free place in your home to work at a desk/table.
• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication
• *Training is self-directed, allowing you to read the materials and complete the training modules at your own pace. Throughout the process, you’ll have periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback.

Pay rate is $14.00/hr

We are looking to fill Full Time day shifts only (between 7am CST and 10pm CST). This will include at least 1 weekend day.

Must reside in one of the following states for consideration:
AL, FL, GA, KS, MO, NC, SC, OH, TN, TX WV

Perks:
• Work From Home!!!
• 3 week Virtual Paid Training.
• Set schedule
• Medical, Dental, Vision after 30 days of enrollment for all Full Time employees
• 401 (k)
• Paid Time Off (PTO) accrual on your first day!
• Health Club Reimbursements
• Career Growth Opportunities
• Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We celebrate you!
• We provide your work equipment.

We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets