Customer Service Specialist (Voice Process)
- Category: Customer Care Executive
- Location: Remote
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 33K
- Published on: 2025/10/02
Job Description: International Customer Support Specialist (Voice)
Location: Noida
Work Schedule: Five days a week, rotational week offs
Shifts: UK shifts (Start time may vary between 12:00 PM – +:00 PM or 1:00 PM – 10:00 PM)
Salary: Up to 7 LPA (maximum 30 percent hike on last drawn CTC)
Transport: Both-side cab facility provided
Role Overview
The International Customer Support Specialist will handle customer queries and provide effective resolutions for international clients. This role requires exceptional communication skills, a customer-centric approach, and the ability to work in a structured and process-driven environment.
Key Responsibilities
• Handle inbound and outbound customer interactions for international clients
• Provide accurate and timely resolution to customer queries
• Maintain a high standard of customer service by ensuring clear and effective communication
• Follow process guidelines and ensure compliance with company policies
• Work collaboratively with internal teams to enhance the customer experience
Requirements
• Minimum of two years of experience in an international voice or blended process in a BPO
• Total work experience should not exceed five years
• Strong verbal and written communication skills with fluency in English
• Ability to handle customer queries efficiently and professionally
• Willingness to work in rotational shifts as per US/UK business hours
• Basic computer knowledge and ability to navigate CRM tools
Related jobs
-
IBM India technical Support executive |Day shift | New Delhi
Ibm india ( direct payrol) Hiring for Gurgaon location +0% day shift Executive and sr .executive level salary 20 k to 35k call jasmine # +582261185 mail us ur cv anjum2prasha@gmail.com Salary: INR 2,00,000 - 4,00,000 P.A. Industry:BPO / Call Centre /...
-
Sr Quality Analyst//Technical Process//Troubleshooting - L+32
Leading BPO in Bangalore Role - Sr Quality Analyst International Technical Voice Process Require minimum 1 Year Experience in International Technical Voice Process(Troubleshooting) Worked on 7QC tools US SHIFTS Looking for Excellent Communication Ski...
-
Insurance Telecaller
An insurance telecaller job involves making outbound calls to potential customers to promote and sell various insurance products, such as life, health, and auto insurance. Telecallers also handle inbound inquiries and maintain customer relationships....