Customer Service Specialist - Work from Home

Want to step into something new? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.



Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.



Who is Concentrix?

We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.



Key Role Details

Hourly rate of $25.80 + Super + Incentives

Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday)

Full-time only

Location: Work from Home - Every minute you’re working, you’re earning!

Initial equipment collection required

Successful applicants must be able to collect IT equipment from: Melbourne, Adelaide, Brisbane, Parramatta, and Perth

Apply now for multiple intakes in June!

Fixed term role, ending 31/10/2025 - Ongoing opportunities for high performers



Who are you?

Must be an Australian Citizen and at least 18 years of age

Must have minimum 30Mbps download and 15Mbps upload for home office

Passionate about customer service

Eager to work towards goals and targets

Confident and capable in using computers and systems

Existing experience within a contact centre environment – highly desirable!

Exceptional communication and interpersonal skills



What’s in it for you?

Rotating roster – No weekend work!

A diverse and inclusive work environment

Comprehensive paid training to get you up to speed

Development and career progression opportunities

Structured support system to help you thrive in a work from home environment

Concentrix calendar of engagement events



If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, APPLY NOW!



First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.



*Applicants must pass a police check and other pre-employment checks, including a government clearance check*



Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, ****** orientation, ethnicity, nationality, religion, disability, and medical history.