Customer Service Supervisor

Overview:
The Customer Service Supervisor directs, administers and manages all aspects of office operations and works closely with the Customer Service Representatives (CSR’s) regarding all aspects of account administration.

Responsibilities:
Supervises CSR and office staff on a day-to-day basis.
Ensures that all CSR’s are trained in data entry.
Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management.
Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been completed.
Reviews standard operating procedures (SOP) for improvement.
Directs all accounts payable activities including purchase requisition process and payable voucher process in accordance with corporate issued standards.
Directs account receivable activities including receivable collection efforts and review of billing issues/errors.
Ensures that weekend and month end closings are complete.
Produces month end accounting reports and Flash within time limit as set forth by Accounting.
Coordinates end of month efforts to ensure transactional and accessorial billings are completed.
Produces weekly Flash and Accounts Receivable Interface.
Directs all payroll preparation efforts and assure that payroll checks are accurate and on time.
Maintains all payroll records in a confidential and organized manner
Recommends programs to senior management to improve the operation of the office.
Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained.
Reviews personally or audit assigned personnel to check all transactions prior to being finalized.
Audits weekly activity records to ensure accurate productivity.
Coordinates on the distribution of corporate materials as necessary.
Assists General Manager in the development of vacation schedules, work schedules and annual review schedules.
Performs duties or projects as needed by the General Manager.
Qualifications:
At least 1-2 years of similar experience
Computer applications including MS Office
Computer applications using warehouse operating system desired
Excellent customer service skills
Excellent analytical and mathematical skills
Excellent oral and written communication skills
Excellent supervisory skills
Excellent training skills
Must be able to work in varying facility conditions
Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed.
Canada Equal Opportunity/Disability Statement
NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.