Customer Service Support | IHC

Customer Service Support- In Home Care - East

Maximum term until 11/11/25 Full-Time role
Hybrid model, monthly need to attend in-person meetings in head office Camberwell.
Secure employment in a growth industry
Attractive pay rates with salary packaging benefits
About Baptcare

We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.

The Role

Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.

To summarise in short…

Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’
Liaise with Baptcare customers daily to provide admin support for customer ‘care plans’
Daily administration: updating customer notes + budgets, updating schedules, processing invoices
Month-end reports
For You

Hybrid model with monthly need to attend in-person meetings in Camberwell.
Access to not-for-profit salary packaging
Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.
Key Selection Criteria

Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
Experience in Aged Care sector will be highly regarded
Qualification in Office Admin /Support or qualified by relevant experience
How to Apply:

Click 'Apply Now' to submit your application.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

Please visit our careers page for more information: https://careers.baptcare.org.au/home-care-careers

If you require support with the application process, please contact talent@baptcare.org.au

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.