Customer Service Team Leader

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Customer service
Education

High school diploma or GED
Languages

French

Bilingual

English

Do you know French?
 
Job details
Here’s how the job details align with your profile.
Job type

Permanent

Full-time
 
Location
400 English Drive, Moncton, NB E1E 3Y9
 
Full job description
We are seeking to fill the permanent position of Team Leader – customer service at our Moncton branch, a division of Richelieu Hardware.
Position Overview:
The Customer Service Supervisor is responsible for the day-to-day management of the customer service team. They ensure the quality of customer interactions, efficient order processing, and timely issue resolution. They act as a front-line leader, supporting their team, collaborating with other departments, and implementing initiatives to improve the customer experience.
More specifically, your main tasks will be:
Identify opportunities for business development
Actively participate in customer service at the counter and by phone.
Distribute daily tasks to the team and oversee operations.
Coach, train, and motivate customer service employees.
Ensure compliance with service standards, response times, and internal procedures.
Act as an escalation point for complex requests, complaints, and sensitive cases.
Validate orders, monitor inventory, and meet delivery deadlines.
Support coordination with the warehouse, logistics, and inside sales.
Suggest concrete improvements to optimize service.
Maintain a safe, clean, and well-organized work environment.
Ensure a positive work environment and foster team engagement.
Perform any other tasks related to the smooth running of the department.
Requirements:
High school diploma or related training.
Minimum 3 to 5 years of customer service experience, including at least 1 year in a supervisory role (counter, branch, or distribution center an asset).
Proficient with computer tools.
Bilingual (French/English).
Qualifications:
Excellent communication, priority management, and problem-solving skills.
Motivating leadership and good listening skills.
Professional attitude while being hands on
Sensitive to customer service
Teamwork, can work well with all level of employees
Can handle multiple priorities and meet deadlines
Integrity and is respected by colleagues and subordinates
Who are we?
Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
Our customers – More than 120 ,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
Our team – 3 000 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.
What we are offering
A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
Competitive compensation: We offer competitive base compensation based on the market.
Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position?
We invite you to visit our corporate website at Language | Recruitment in order to submit your application.