CUSTOMER SERVICE |VOICE| | Retail | BPO Background

WALK - IN for EXPERIENCED - CUSTOMER SERVICE (VOICE) - Retail / BPO Background

HCL hiring - EXPERIENCED 23rd & 26th AUG 2024 - Senior Customer Service Representative - Retail Background / BPO @ Sholinganallur ELCOT campus.

Work Location: Sholinganallur ELCOT Chennai.

Interview Mode : Face to Face Interview

Time : 11:00 AM

Interview Date: 23rd & 26th AUG

Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Gate1, Tower 4, Chennai-11+

Contact HR: Dougles

Budget : 3.5 LPA

Experience from 1yrs to 5yrs can walk-in directly.

Roles and Responsibilities

Monitor customer accounts and identify outstanding debts and take timely action to encourage customer for timely payments.

Processing, Verifying & Posting Receipts for Goods sold and Service Rendered.

Generating reports and statements for internal use. Performs customer account reconciliation, including research of unapplied cash and credits to aid in dispute resolution.

Maintaining records regarding payments and accounts statuses.

Researching and resolving customer discrepancies.

Co-ordinating with other internal & external stakeholders to address customer queries.

Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements defined by managements.

Engaging in ongoing educations opportunities to update job knowledge.

Desired Candidate Profile

Freshers with good English Communication is Mandatory

Qualification: Graduation compulsory (Without any standing arrear's)

Strong verbal and written communication skills.

Ability to work under pressure and within time constraints.

Attention to detail and Strong analytical skills to solve customer queries.

Ability to build relationships with clients and internal departments.

Rounds of interview: HR Screening & Operations Interview

Order Management / Procurement - Retail Background

Perks and Benefits:

1. Cab provided (chargeable)

2. International Trainers

3. World class exposure

4. Excellent working environment

5. Salary - Best in industry

6. Shift - Flexible with any shifts (Night)

Regards

Dougles