Customer Services Representative

Albany, Auckland
Customer Service - Call Centre (Call Centre & Customer Service)
Full time
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Posted 1d ago
Customer Services Representative- Albany

About Us:

Crown Relocations is one of the world’s largest relocation companies, providing a complete range of relocation services.

We are on the lookout for an energetic and dynamic customer service professional to join our team and represent our company to customers on the move. If you're an excellent communicator who loves variety, hard work, and a fast-paced environment, then this is the perfect job for you!

We need the ultimate team player to join our Head Office Customer Service Team. We're searching for someone with the X factor who loves engaging with customers over the phone.

About the role:

This role is responsible for receiving telephone, internet and web enquiries from customers located throughout New Zealand.

Our consultants provide advice and assistance on Crown’s range of services and ensure a great customer experience by demonstrating exceptional listening and decision-making skills.

You will be engaging, friendly and confident with outstanding telephone manner.

The role is full time, permanent, 40 hours per week and is office based.

Hours are 08:30am to 5pm Monday to Friday.

*Must be eligible to live and work in New Zealand. VISA Sponsorship will not be considered.

Key Responsibilities:

Manage telephone, internet, and web enquiries from customers throughout New Zealand, emphasizing our quality in relocation solutions.
Provide advice and assistance on Crown’s range of relocation services, promoting a sustainable customer experience.
Demonstrate exceptional listening and decision-making skills with a commitment to quality.
Engage with customers over the phone, building rapport, and leading them through the relocation processes.
Skills and Experience

Experience within a contact centre, dealing with high volume customer contact
Excellent attention to detail and information gathering ability
Exceptional organisational and time management
Quick decision-making abilities
Professional telephone manner with the ability to build instant rapport
Ability to learn and adapt to new systems and processes quickly
We Offer:

Competitive salary reflecting the caliber of the individual required.
Opportunities for ongoing training and career development within a global organization.
Employee Benefits Program, including life, trauma and income protection insurance.
EAP- company funded and confidential counselling services
Paid Birthday Leave
Career growth- we promote internal capability
Free onsite parking
A fun and energetic work environment
More information about Crown Relocations is available through our website: www.crownrelo.co.nz.

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience.
Always DETERMINED to do our best and to always keep improving.
We are genuinely THERE when our customers and colleagues need us.
We encourage the SHARING of knowledge amongst each-other.
We continuously remain OPEN-MINDED to stay innovative.
Do you see yourself in these values? If this sounds like your next career move don’t hesitate to apply today.

Please send your application, including your current CV and cover letter, to Leigh Rayson, New Zealand Sales Centre Manager, via email at lrayson@crownww.com.

*Kindly note that due to the number of applications we receive, we cannot follow-up with every applicant individually.

Please be assured that if your background matches what we are seeking, and you are selected for an interview, we will contact you.

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, national origin, age, physical and mental disability, marital status, ****** orientation, gender identity, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

Employer questions
Your application will include the following questions:
Have you worked in a call centre before?
How many years' experience do you have as a Customer Service Representative?
Do you have experience in a sales role?
Do you have customer service experience?
Which of the following statements best describes your right to work in New Zealand?
Which of the following Microsoft Office products are you experienced with?
How many years' experience do you have as an Outbound Lead Generation Consultant?