Customer Service/Technical Support (Melbourne)

Who are we?

Swagelok is a global leader in fluid system solutions, offering high-performance products, assemblies, and services across a wide range of industries — including oil & gas, chemical processing, power, clean energy, medical and manufacturing.

We pride ourselves on delivering engineered solutions with exceptional reliability, backed by our local technical expertise and global capabilities.

The Opportunity

We’re looking for a technically minded professional to join our Melbourne based team in our customer service team.

Reporting to the Customer Service Manager, you will:

Prepare accurate quotations and process customer orders involving technical components (valves, fittings, regulators, etc.)
Provide first-line technical support and product selection guidance to customers
Record detailed communication notes using SAP and Zendesk
Manage enquiries and resolve first level technical customer issues with a focus on problem-solving
Develop strong technical relationships with customers across Australia and New Zealand
Collaborate with our Sales. Engineering and Field Service teams as part of a cross functional technical support structure
What’s in It for You?

Competitive salary + bonus incentives
Clothing allowance
Onsite parking
Full product and systems training
Career development pathways
Join a high-performing team that values technical capability and teamwork
What Are We Looking For?

Mechanical aptitude or technical background in any industry
Prior experience in internal sales/customer service
Strong technical problem-solving skills
High attention to detail in data entry and documentation
Familiarity with SAP or other ERP systems is a plus
Strong communication skills and a team-based approach
Requirements

Must have working rights in Australia and currently residing in Australia.
Only shortlisted candidates will be contacted. Thank you for your understanding.
If this sounds like you, Click Apply Now!

Company Overview
Please visit our company website for more information