Customer Success Executive |Bengali and Hindi|

COMPANY DETAILS-

Aiqa Health

Aiqahealth is on a mission to resolve unequal access to healthcare in India. While India’s middle class, and above, in Metros have very good access to the best healthcare facilities, of the doctors and the hospitals, people in tier 2 and tier 3 cities and blue-collar workers in metros don’t have such luxury. This stems from both, the lack of affordability and dearth of good medical specialists serving in tier 2 and 3 cities. Hence, most patients, whether due to lack of affordability or lack of availability, are forced to seek health care from untrained and unqualified providers. aiqahealth products provide affordable continued care for the in tier 2 and tier 3 cities and also in metros.

We won’t stop thinking

Healthcare in India is not perfect yet. It’s our dream no matter where a patient is located, (s)he should get a great healthcare experience. We’ll work hard to continue putting the member’s needs first. We want to create the best healthcare ecosystem for India. website link: http://www.aiqahealth.com/

JOB DESCRIPTION- OPERATIONS/ CARE EXECUTIVE

- Answering phones and explaining the product and services offered by the company.

- Contacting existing customers as well as prospective customers using scripts.

- Obtaining customer information and other relevant data.

- Asking questions to the customer and understanding their specifications.

- Resolving queries and issues related to the products and services.

- Taking the calls of patients and booking their appointments.

- Maintaining the database

Languages Known: Bengali and Hindi

Job Type: Full-time

Benefits:

Provident Fund
Schedule:

Rotational shift
Rotational Week-offs
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Job Type: Full-time

Benefits:

Health insurance
Paid sick time
Provident Fund
Work from home
Schedule:

Rotational shift
Experience:

total work: 1 year (Preferred)
Language:

Hindi (Preferred)
Bengali (Preferred)
Work Location: In person