Customer Success Intern

What You'll Do

This isn’t a passive internship. You'll play a critical role in how our customers experience success with Kasplo. You’ll own parts of the customer journey, from onboarding to advocacy — while collaborating across sales, product, and support.

Key Responsibilities

Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs

Proactively monitor campaign performance, flag issues, and suggest improvements

Handle inbound queries and coordinate with internal teams (support, infra)

Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns

Analyze churn risks and recommend retention strategies

Lead and support client review meetings to track performance, value delivery, and renewals

Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp)

Advocate for specific channel adoption and channel strategy alignment for customer goals

Work towards customer revenue targets in collaboration with sales/growth teams

Support customer advocacy efforts (case studies, reviews, referrals)

Contribute to customer satisfaction tracking through follow-ups, surveys, and insights

Document learnings, help improve internal CS processes, and think like an owner

Who you are

We’re looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem.

Must-Have

Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company

Strong communication skills and relationship-building instincts

Problem-solving mindset and ability to think across tools, processes, and customers

Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools

Interest in CPaaS, marketing automation, and data-driven growth

Ready to work from office (WFO) and collaborate in a startup culture

Bonus If You Have

Experience with churn analysis, customer health tracking, or account expansion

Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.)

Passion to transition into a full-time Customer Success Manager (CSM) role

What You’ll Gain

Monthly stipend + potential full-time offer (CTC range discussed at offer stage)

Exposure to product, marketing, sales, and growth from Day 1

Mentorship from founders and hands-on experience in scaling SaaS

A chance to wear multiple hats and grow with the company


relationship-building
data-driven growth
campaign performance monitoring
problem-solving
saas
communication
notion
onboarding
hubspot
churn analysis
multi-channel automation
customer success
intercom
email campaign