Customer Success Manager

Fynd is India's largest omnichannel commerce platform helping retail businesses accelerate growth. Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012.

The company is headquartered in Mumbai and currently employs 350+ spread across design, engineering, data science, operations and sales. Trusted by over 600 brands and 10,000 stores.

The role of a Customer success manager is primarily to ensure technology adaption at the brand level. They are responsible for driving training programme for the store team . We are looking for someone who is extremely confident , enthusiastic and is determined to help sales team in achieving its sales target

Responsibilities:
• Onboarding and training of the Brand Stores for O2O business.
• Conducting and managing Inductions, Products & Process Training.
• Build annual training program and prepare feedback and assessment sessions.
• Implement new activation at the stores for brand.
• Design and develop marketing strategies to increase business for O2O model.
• Monitor and evaluate training programs effectiveness.
• Regularly evaluate ongoing training to ensure the smooth functioning of Stay abreast of the new trends and tools in the retail industry.
• Interact regularly with the Brand store team, ASM, RM and Ops Head to plan growth strategies.
• Responsible for the business growth for the sales team.
• Review existing training material to determine appropriateness and
• Ensure content delivery is practiced and fluent.
• Modify or create materials and manual to meet specific training needs.
• Drive training program that includes web based seminars, printed manuals, training videos

Requirements
• Should be a Graduate (any discipline), 2 years of work experience in Retail / Sales / Strategy / Marketing.
• Good influencing and negotiation skills.
• Professional communication skills including speaking, networking, presenting and writing.
• Prior relevant experience as training or in sales as salesperson, with ability to demonstrate clear ROI from the training delivered.
• Hunger to travel up and down the country.
• Basic data/excel skills

Fynd focuses on Mobile, E-Commerce, Fashion, and Artificial Intelligence. Their company has offices in Mumbai. They have a large team that's between 501-1000 employees. To date, Fynd has raised $3.4M of funding; their latest round was closed on August 2024.

You can view their website at http://www.fynd.com or find them on Twitter, Facebook, and LinkedIn