Customer Success Operations Manager

Trust Wallet


Kotlin Multiplatform Engineer
Trust Wallet • India • via LinkedIn
12 days ago
Full–time
Apply on LinkedIn
Job description
Company Description

Trust Wallet is the world’s most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. Trust Wallet also supports a diverse developer community, helping them reach millions of users, build their own wallets, and drive crypto adoption.

Job Description

We’re looking for experienced engineers passionate about building amazing products to join our Kotlin Multiplatform team. This team is responsible for creating and maintaining a shared business logic layer utilized across our Android, iOS, and Web apps. We’re constructing the SDK that reacts to user input and dictate what our UI displays on millions of devices.

Currently, our KMM SDK integrates the business logic of blockchain interactions. We are working on expanding it to encompass even more of our app's functionality. While we apply the MVI pattern, our views reside outside of the KMM codebase. We believe that UI should be handled by the "native" code.

Responsibilities:
• SDK Development and System Architecture: Design, development, and optimization of Kotlin Multiplatform SDK. Ensure your code is robust, user-friendly, and reliable through rigorous testing.
• Collaboration and Documentation: Craft clear, comprehensive documentation for SDK. Offer proactive support to developers, guiding seamless integration and troubleshooting potential issues to safeguard user assets. Collaborate with product and design teams to understand what the user needs and find efficient solutions.

Qualifications
• Minimum 4 years of software engineering experience, with a strong focus on Kotlin and SDK/Library development.
• Familiar with the Android ecosystem, including understanding feature sets and implementing best practices across devices and operating system versions.
• Proficient in web technologies with the ability to effectively write and debug JS-based applications.
• Knowledgeable about Swift and the Apple ecosystem.
• Strong problem-solving skills and the ability to work autonomously within a fast-paced, high-stakes environment.
• Excellent communication skills, with a proactive approach to client support and team collaboration.
• Adept in modern development practices, including automated testing and continuous integration for library development.

Nice to have
• Previous engagement in blockchain-specific projects, especially related to wallet development.
• Proficiency in working with different blockchain protocols and standards
• Knowledge of full-stack SDKs like React Native and Flutter is a plus.

Additional Information

Why work at Trust Wallet?
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
• Tackle fast-paced, challenging and unique projects.
• Work in a truly global organization, with international teams and a flat organizational structure.
• Enjoy competitive salary and benefits.
• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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Abnormal Security


Customer Success Operations Manager
Abnormal Security • India • via Built In Edinburgh
22 days ago
$1.1+L–$1.4L a year
Full–time
No Degree Mentioned
Apply on Built In Edinburgh
Job description
About The Role

Abnormal Security is seeking a Customer Success Operations Manager to join our team. The CS Operations function supports the Customer Success, Professional Services, Renewal Management, and Support teams.

What you will do
• Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity.
• Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success.
• Own tooling, dashboards, and inspections for the Professional Services and Support teams.
• Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency.
• Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks.
• Support the launch of new services and SKUs, ensuring the teams are equipped with the processes, monitoring, and strategies necessary for successful delivery.
• Collaborate with leadership to align CS operations goals with broader company objectives.
• Work cross-functionally to address and resolve operational challenges effectively.

Must Haves
• 5+ years of experience in Customer Operations supporting a Customer Success or Professional Services team at a SaaS company.
• Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities); SFDC Admin is preferred.
• Advanced analytical skills, proficiency in Google Sheets/Excel, with the ability to interpret data and deliver actionable insights.
• Deep knowledge of Customer Success tools (e.g., Gainsight), with admin certifications preferred.
• Experience with additional CS/PS tools, such as Pendo, TaskRay, Smartsheet, and Asana.
• Skilled in designing scalable processes that grow with the organization.
• Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness.
• Strong project management and organizational skills, with a history of managing multiple priorities effectively.
• Experience in launching paid-for services and successfully integrating them into the customer journey.
• Exceptional communication and interpersonal skills, capable of influencing and collaborating effectively across teams.
• Problem-solving aptitude with a proactive, solutions-oriented approach to overcoming challenges.
• Detail-oriented, self-motivated, and a strong team player with a robust work ethic.