Customer Success & Sales Representative

Full job description
About Gallagher

At Gallagher, our purpose is to protect what matters most—and we live that every day. From securing some of the world’s most high-risk environments to enabling smarter, more sustainable farming in over 160 countries, we combine innovation and care in everything we do.

With nearly 85 years of industry leadership and more than 1400 team members across 10 countries, we’re proud to call New Zealand home. We are committed to continuous improvement, future-focused thinking, and a workplace culture that supports both professional excellence and personal wellbeing.


The Opportunity

We’re on the hunt for proactive and commercially savvy Customer Success and Sales Representative to join our Animal Management division in Hamilton. Be part of the exciting growth journey of eShepherd—our award-winning virtual fencing solution transforming livestock farming.

In this role, you won’t just support customers—you’ll actively identify and pursue upselling opportunities, helping farmers unlock even greater value from our technology. You’ll guide new users through a seamless onboarding experience, deliver tailored training, troubleshoot challenges, and foster lasting relationships that drive customer satisfaction and business growth.

You’ll work closely with our sales, operations, and technical teams—playing a key role in helping farmers increase productivity, improve animal health, and support sustainable land management using virtual fencing.


What You’ll Be Doing

As a member of the wider customer success team, you’ll take a strategic approach to supporting customers, with a sharp eye for detail and an emphasis on commercial outcomes. Your responsibilities include:

Leading customer onboarding to ensure confidence and competence with eShepherd
Delivering product training and ongoing support to build customer trust and independence
Proactively identifying opportunities to upsell and expand customer use of our solutions
Collaborating with customers to optimize virtual fencing configurations and maximize benefits
Developing strong, trust-based relationships by anticipating challenges and providing timely solutions
Partnering cross-functionally with Gallagher’s wider team to ensure customer success at every stage

The Fit

To excel in this role, you will combine excellent communication skills with a commercial mindset and a passion for customer success. You’ll thrive in a fast-moving environment and be comfortable engaging with a diverse network of customers, understanding their unique needs and farming systems.

You’ll also bring:

A relevant qualification in agriculture, business, project management, or a related field
Strong knowledge of livestock production systems and farming practices
Experience in customer service, technical support, or sales (start-up or SaaS experience is a bonus)
Excellent communication and problem-solving skills
Self-motivated, adaptable, and eager to work in a fast-evolving industry
A collaborative mindset and a genuine desire to help farmers succeed

Why Gallagher?

Be part of a once-in-a-generation transformation in grazing and farm management
Join a future-focused team with a supportive, high-trust, and flexible work culture
Free on-site parking + subsidised café
Comprehensive benefits including Life & Disability Insurance, Boost App membership, and Gallagher product discounts
Plenty of fun and connection—team lunches, guest speakers, social events
Access to global career development opportunities within #TeamGallagher
This is more than just a job—it’s a chance to contribute to a smarter, more sustainable future for agriculture. Apply now and join a global company that values innovation, integrity, and the wellbeing of its people.

Want a sneak peek into our world? Check out our story here: Introducing: eShepherd Virtual Fencing & Herding – YouTube

 
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