Customer Success/Client Servicing Associate (New Delhi)

Role Description

As a Customer Success/Client Servicing Associate, you will play a crucial role in developing, auditing, testing, and optimizing voice bot workflows for Yara. You will work closely with our Product and Customer Success teams to ensure seamless conversational experiences. This is a fantastic opportunity for someone who is eager to learn and grow in the field of conversational AI.

What the role entails ????????
• Crafting Engaging Bot Conversations: Design voice bot workflows and conversation scripts using tools like ChatGPT, leveraging promptwriting to create dynamic and user-friendly interactions that delight customers.
• Ensuring Excellence with Audits and Testing: Conduct audits and quality checks using guardrailing to ensure workflows are accurate, consistent, and optimized for performance across devices, refining them based on user feedback.
• Analyzing and Improving Customer Experiences: Dive into analyzing customer calls to uncover actionable insights, enhancing AI strategies and delivering exceptional user experiences.
• Driving Innovation Through Testing and Support: Test new features for usability, troubleshoot bot-related issues, and support customers to ensure smooth operations while contributing to iterative improvements.
• Collaborating Across Teams for Impact: Work closely with internal teams (Product, Data) and external partners to align goals, advocate for customer needs, and drive impactful AI solution

Why this role is perfect for Freshers/Early Career’s ????????
• Skill Development: Gain hands-on experience in AI tools like ChatGPT while learning industry-standard practices
• Growth Opportunities: Work on cutting-edge projects that will enhance your technical expertise and problem-solving skills.
• Collaborative Environment: Join a team that encourages learning, innovation, and collaboration across departments.
• Real-World Impact: Contribute to AI solutions that improve customer experiences and shape the future of conversational AI.
• Mentorship & Training: Benefit from guidance by experienced professionals who will help you grow in your career journey.

Perks & Benefits ????????
• Learning Allowance of at least 10,000/- & increasing every year
• Flexibility of working from home twice every month
• Flexible working hours
• Competitive Appraisal Hike

Ideal Candidate ????????
• Pursuing or recently completed a degree in any field.
• Attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Decent written and verbal communication skills.
• Enthusiasm for learning.

Location: South Delhi (work from office)

About Fundamento

Fundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.