Customer Support

Job details
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Salary
₹10,000 - ₹18,000 a month
Job type
Fresher
Regular / Permanent
Shift and schedule
Weekend availability
Day shift
Benefits & Perks
Leave encashment
Qualifications
Total work: 1 year (Preferred)

Benefits
Pulled from the full job description
Leave encashment
Full Job Description
Walkins from tomorrow

Address for Interview

30/235-B Old Anand Nagar Lane-2, Vakola Santacruz East, behind Vakola, Police Station, Mumbai, Maharashtra 400055

Roles and Responsibilities: • Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels. • Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers. • Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers. • Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits. • Bridge the gap between customers and our internal stakeholders for timely and effective resolution. • Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc. • Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis. Required Skills and Qualifications: • Any Bachelor’s degree (or equivalent). • Minimum 1 years of experience in any customer centric role. • Customer orientation and ability to adapt/respond to different types of customers. • Ability to handle customer calls/ queries/ grievances. • Excellent interpersonal and communication skills both written and verbal. • Familiarity with CRM systems will be a plus. • Experience in MIS/ dashboard preparation. • Ready To Work on Weekends, must be career-oriented

Job Types: Regular / Permanent, Fresher

Salary: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Leave encashment
Schedule:

Day shift
Experience:

total work: 1 year (Preferred)
Work Location: One location

Expected Start Date: 02/06/2024

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Hiring 1 candidate for this role

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