Customer Support Analyst

What we expect. As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers. Responsibilities Help customers with their use of Odoo Business Apps Solve functional problems by investigatingEngage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers's experienceContribute to the improvement of our product & all documentation Side projects (recruit and onboard new colleagues, give training, ...) Must Have Bachelor or Master degree IT & Business AffinityCustomer oriented Autonomous and fast learnerFluent in EnglishSolution minded Nice to Have Good knowledge of business processes Technical knowledge (XML, Python, JS) What's great in the job? You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback. In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee! The Odoo culture Building a company we love. Who is your manager? Being a team leader at Odoo. The founder’s story From 1 to 250 employees in 5 years. What we offer. Compensation & Perks A full-time position with an attractive salary package. Paid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT Industry Prime location Work at the best location with easy transportation connectivity Training 8 hrs of training every month to stay updated with the product and technology Eat & Drink Tea, coffee and snacks provided all day. Sponsored Events Team outing, team lunch, festive celebrations and lots of team building activities Exchange Program Apply to a similar position in a subsidiary of Odoo. Glimpse of Celebrations