Customer Support and Administration Clerk / Chargé(e) de Support Client et Administration

Hello,

We are looking for a versatile, motivated, and passionate individual with an interest in information technology and customer service.

As a Customer Support and Administration Clerk, you will play a key role in order management, first-level support, and various administrative tasks.

If you are an organized person with the ability to handle multiple tasks simultaneously, join us and grow within a friendly, human-sized company!

Responsibilities:

Handling customer requests by email (invoices, shipping follow-ups, redirecting to support)
Managing both physical and virtual shipments (ERP, Amazon, inventory, UPS)
Following up on orders with UPS / customs and coordinating with customers to update information
First-level customer support (tickets, live chat, outbound calls)
Contributing to documentation management and various projects
General administrative assistance (data entry, internal communication, etc.)

Skills:

Proficiency in both French and English, spoken and written
Proficient in office tools (Microsoft Office)
Interest in IT and customer service
Ability to manage multiple tasks and a willingness to learn
Minimum of 3 to 5 years of professional experience

Requirements:

On-site presence 5 days a week
Flexible office hours: 8-4 / +-5 / 10-6

Benefits:

Entry-level position with opportunities for growth into specialized teams
Direct collaboration with the Administration and Technical Support teams
Direct communication with the management team
Friendly atmosphere in a human-sized company
Company events: Christmas party, summer party, 5@7, team dinners to celebrate achievements and completed projects, etc.
Collective breakfasts every Thursday

Compensation:

40-50k depending on background & experience
35 hours a week
Holidays, group insurance (disability, life, medication, dental, vision) & Sick days after 3 months
Annual health/well-being allowance
Onsite parking
3 extra company holidays VS official/legal ones

The recruitment process includes remote and in-person interviews as well as technical tests (Office, product knowledge, IT reflexes). As our offices are in Saint-Jean-Sur-Richelieu, we recommend that only people who can easily commute every day there apply, typically meaning being located in the Montreal South Shore - Montérégie region.

We look forward to speaking with you!

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Bonjour,

Nous recherchons une personne polyvalente, motivée et passionnée par les technologies de l'information et le service client.

En tant que Chargé(e) de Support Client et Administration, tu vas jouer un rôle clé dans la gestion des commandes, le support de premier niveau et diverses tâches administratives.

Si tu es une personne organisée, avec une forte capacité à travailler sur plusieurs sujets à la fois, rejoins-nous pour évoluer au sein d'une entreprise à taille humaine et conviviale !