Customer Support and Operations Executive
- Category: Operations Executive Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 27K
- Published on: 2025/09/10
• *Job Title:** Customer Support and Operations Executive
• *Location:** Ghatkopar, Mumbai (Full-time, in-office)
• *Salary:** ₹28,000–₹30,000 per month
• *Key Responsibilities:**
1. **Customer Support:** Handle queries across email, social media (Instagram DMs), WhatsApp, and phone. Ensure customer satisfaction through prompt and professional responses.
2. **Order Management:** Resolve order issues, track shipments, process returns/exchanges, and coordinate with logistics for timely delivery.
3. **CRM Maintenance:** Log customer interactions, update profiles, and maintain accurate records.
4. **Feedback & Reporting:** Collect customer feedback and highlight recurring issues for improvement.
6. **After-Sales Support:** Assist customers with product guidance and post-purchase support.
7. **Collaborative Support:** Work with marketing, operations, and product teams to improve processes and customer experience.
• *Qualifications:**
- Excellent communication skills in English and Hindi.
- Familiarity with CRM systems and customer support tools.
- Detail-oriented with strong problem-solving skills.
- Ability to multitask in a fast-paced environment.
• *About Manetain:**
Manetain is a homegrown brand empowering the curly hair community with innovative products and exceptional customer care. Join us to make a difference in redefining curly and wavy hair care in India.
• *Apply now** if you’re passionate about customer service and ready to grow with a dynamic beauty brand!
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