Customer Support| Chat
- Category: Customer Care Executive
- Location: New Delhi, Delhi
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 18K to 25K
- Published on: 2025/09/21
Salary – 5 LPA
Exp – 1+ years
Job Description:
· Be a team player
· Be Disciplined and Punctual
· Good communication skills
· Handling Mobility queries over the Webchats and Emails
· Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.
· To ensure to achieve all service level agreement targets such as NPS, productivity, AHT, Quality and FCR on Chats and Emails.
· Basic knowledge of Email writing and Chat handling (CXX skills.).
· Ability and eagerness to learn different skills and knowledge within Mobility team
· Basic knowledge on Telecom Industry, Mobility, Broadband and internet.
· To ensure all the process KPIs are met for themselves and influence the team towards the same
· To act as the First level of contact for escalations raised
· To suggest process improvement ideas and implement them successfully
· To suggest and implement innovative process improvement ideas
· To collaborate with other teams and engage in cross-functional initiatives
· To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process
· To effectively manage their leaves to ensure seamless operation of the process
· To act as Mentors for new joiners and existing colleagues in the team
· Willing to work in shifts and rotational Offs
Related jobs
-
Bpo non voice
Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Required Candidate profile Any Fresher or Experience candidate. Must have Excellent written English required. Must ...
-
Telesales Executive
We are Hiring a Telesales Executive Job Locations: Green Park, Delhi Interview Mode: Face to Face Experience: 1+ Years in Telesales Qualification: Graduate Salary: up to INR 23,000 Industry: Medical Job Description: Provide information on Products / ...
-
Team Leader | F|amp|B
Assist F&B management with achieving financial targets • Supervises the team's sales attributes • Offers suggestions and advice to guests regarding the different services available • Is in charge of organizing the F&B point of sale/outlet for...