Customer Support Executive

Key Responsibilities:

1. Customer Interaction:

· Handle inbound calls from customers needing ambulance services.

· Provide detailed information about the services offered, including emergency and non-emergency transport options.

· Address customer inquiries, concerns, and complaints efficiently and professionally.

2. Service Coordination:

· Schedule and dispatch ambulance services based on customer needs and availability.

· Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery.

· Monitor the status of ongoing transports and update customers as necessary.

3. Emergency Response:

· Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team.

· Maintain a calm and reassuring presence on calls with individuals in distress.

4. Quality Assurance:

· Participate in training and development programs to stay current with industry best practices and company policies.

· Contribute to continuous improvement initiatives to enhance service quality and customer experience.

Qualifications:

· Education: 12th/PUC/Diploma/Graduate

· Experience: Previous experience in customer service, call center operations, or healthcare support roles is highly desirable.

· Skills: Good communication skills in Kannada, English, Hindi and other south India language.
Basic Computer Knowledge

· Excellent verbal and written communication skills.

· Strong problem-solving and conflict resolution abilities.

· Ability to remain calm and composed under pressure.

· Proficiency with customer relationship management (CRM) software and other relevant technology.

· Strong organizational skills and attention to detail.

Personal Attributes:

· Empathetic and patient, with a strong desire to help others.

· Reliable and punctual, with a strong work ethic.

· Ability to work independently and as part of a team.

· Flexible and adaptable to changing situations and priorities.

Working Conditions:

· The position involves working in a call center environment.

· May require working in shifts, including nights.

· Exposure to high-stress situations, especially during emergency calls.

Benefits:

· Competitive salary and benefits package.

· Opportunities for career advancement and professional development.

· A supportive and collaborative work environment.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

Night shift
Rotational shift
Supplemental Pay:

Performance bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)
Kannada (Preferred)
Work Location: In person

Expected Start Date: 26/06/2025

 
 
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