Customer support executive

Who We're Looking For:
• Customer Support Experience: Previous experience working as a Customer Support Executive, preferably with retail/e-commerce/luxury brands, with a strong focus on chat-based support.
• Issue Resolution Expertise: Ability to resolve customer issues while adhering to company policies and maintaining high professionalism, especially through chat.
• Chat Communication Skills: Hands-on experience handling chat processes to assist customers effectively across various platforms.
What's the Role?
• Customer Satisfaction Enhancement: Strive to exceed customer expectations by delivering personalized assistance through chat, proactively addressing concerns, and fostering positive relationships to drive loyalty and retention.
• Issue Resolution: Expertly resolve customer issues and complaints through chat while adhering to company policies and procedures, aiming to achieve satisfactory outcomes for both the customer and the company.
• Brand Representation: Serve as a frontline ambassador for Crepdog Crew, embodying the brand's values and delivering exceptional service through chat to maintain and enhance the brand's reputation.
About the Company:
Crepdog Crew is India's biggest marketplace for streetwear and sneakers. You can visit our online marketplace, www.crepdogcrew.com, or our store, CDC Experience in New Delhi & Mumbai. Crepdog Crew is more than just a marketplace; it's a community. The brand is dedicated to redefining streetwear culture in India and providing an exceptional shopping experience. Join Crepdog Crew on its journey and become part of the Crew today.e: Excellent verbal and written communication skills.