Customer Support Executive

  • Category: Fresher Jobs
  • Location: Pune, Maharashtra
  • Job Type: Full Time / Part Time
  • Salary: Estimated: $ 19K to 24K
  • Published on: 2025/09/20

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.

Responsibilities and Duties:

o Demonstrates ownership to resolve challenging customer issues, escalating when necessary

o Update our internal databases with information about issues and useful discussions with customers

o Maintaining a positive, empathetic and professional attitude toward customers at all times

o Draft quotations as per customers’ request

o Identify and assess customers’ needs to achieve satisfaction

o Prompt response to customer inquiries

o Communicating with customers via Chat, Email or Calls; follow up with customers

o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

o Knowing our products thoroughly so that customer queries can be solved

o Processing orders, forms, applications, and requests

o Follow communication procedures, guidelines and policies

o Build sustainable relationships and trust with customer accounts through open and interactive communication

o Providing feedback on the efficiency of the customer service process

Key Skills & Qualifications:

o High School Diploma or Degree or Equivalent

o Proven customer support experience or experience as a Client Service Representative

o Fluency in English is a must

o Ability to multi-task, prioritize, and manage time effectively

o Patience when handling tough cases

o Understanding of how CRM systems work

o Excellent documentation skills

o Understanding of how CRM systems work

o Work successfully in a team environment as well as independently

o Excellent communication skills (written and verbal)

o Ability to communicate correctly and clearly with all customers

o Good comprehension skills ability to clearly understand and state the issues customers present

o Ability to concentrate follow customers’ issues without distraction to resolution

o Good composition skills ability to compose a grammatically correct, concise, and accurate written response

o Ability to use a desktop computer system

o Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet

o Explore Excellent Typing skills

o Demonstrates understanding of the Internet, and competitor websites

o Demonstrates an ability to successfully navigate websites

o Demonstrates a proficient knowledge of email applications

o Demonstrates an ability to learn in various media

o Ability to successfully adapt to changes in the work environment

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Food allowanceProvident Fund

Schedule:

Day shift

Ability to commute/relocate:

Baner, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Language:

English (Required)


Company Name: PWS Tech Service Pvt Ltd

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