Customer Support Executive

Job details
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Salary
₹18,000 - ₹23,000 a month
Job type
Full-time
Shift and schedule
Day shift
Benefits & Perks
Provident Fund
Qualifications
English (Required)

Higher Secondary(12th Pass) (Preferred)

Total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Benefits
Pulled from the full job description
Provident Fund
Full Job Description
● To deliver world class service and go out of your way to find solutions and make our Traya users delighted in a fast paced, structured customer care environment.

● Prompt with responses & give accurate solutions for our users over Emails & Calls with maximum customer satisfaction.

● Regular follow-ups and build and nurture relationships to deliver quality service over Emails & Calls on every interaction.

● To ensure complete ownership of customer Queries and guarantee end-to-end satisfaction with our services.

● List down necessary information and suggest best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency and quality on top.

● Demonstrated consultative experience, ability to influence, resourceful

● Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

● To collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers.

● To prepare observations to stakeholders to help derive better actions for continuous improvement

Job Type: Full-time

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Required)
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