customer Support Executive

Dosti Global Inc. is looking for a customer support / service Executive for one of our clients, preferably in the oil and gas industry. The Customer support executive in charge of customer support and data validation within the Animo platform. We seek a detail-oriented and organized individual who enjoys helping others and learning.

Roles & Responsibilities
• Perform extensive data validation/quality assurance analysis within Animo
• Build proactive data validation automation to catch data integrity issues
• Strong ability to troubleshoot and resolve data issues
• Work closely with the operations team to guarantee proper implementation of tracking and reporting data.
• Inject and upload new data files into Animo.
• Provide teams and individual stakeholders with actionable insights based on data to support decision-making efforts.
• Diagnose data-related bugs and ensure they are resolved in a timely manner
• Support the business operation of 24-hour help desk
• Convey your work and results to a wide variety of internal and external stakeholders

Working Hours: 7:00 a.m. – 4:00 p.m.

Knowledge, Skills And Abilities
• Patience with customers
• Desire to learn and adapt to changes
• Comfort in a complex data environment
• Work independently and with team members to understand
• Knowledge of the English language, grammar, spelling, punctuation, and usage.
• Possess outstanding communications skills, verbal and written.
• Possess strong organizational skills, including the ability to handle multiple assignments and tasks while meeting deadlines.
• Time management and punctuality.

Good To Have
• Prior industry experience in drilling, completions or well services
• Oil and Gas technical training certifications related to drilling, completions or well services

Eligibility
• Bachelors or Master’s Degree
• Minimum of 1-3 years of experience as a customer service / Customer support or Similar CS role

Benefits
• Standard company benefits
• Annual Pay raises and Annual Bonus based on Performance

Employment Type
• Full-time employment