Customer Support Executive |AMC

Company: Compucare India Pvt. Ltd. (Vadodara - Gujarat)

Position: Customer Support Executive (AMC Department)

Summary:-

As a Customer Support Engineer in the AMC (Annual Maintenance Contract) Department, your primary responsibility will be to provide technical support and assistance to customers who have purchased AMC contracts for their products. You will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients.

Key Responsibilities:-
• Follow up on Annual Maintenance Contracts (AMC)
• Proactively contact existing customers to renew AMC contracts.
• Provide information on the benefits of AMC renewal and address customer queries.  Collaborate with the sales team to identify potential upselling opportunities during AMC follow-ups.
• Prepare accurate and detailed quotes for LED boards, factory automation solutions, and IT SaaS solutions.
• Follow up with customers to convert quotes into orders and track the progress of pending quotes.
• Coordinate with the finance department to ensure timely collection of payments from customers.
• Regularly follow up with customers to remind them about pending payments and resolve any payment-related issues.
• Accurately enter and update customer information, interactions, and activities in the CRM system.
• Generate reports from the CRM system to track customer interactions, sales progress, and AMC renewals.

Requirements:-
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers effectively.
• Familiarity with CRM (Customer Relationship Management) systems and ticketing tools.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and commitment to providing high-quality customer service.

For more info. visit our website: www.compucareindia.com & www.tempuscentral.com

Interested candidates can share CV on 8511184664

Job Type: Full-time

Salary: ₹15,000.00 - ₹30,000.00 per month

Benefits:
• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:
• Day shift
• Weekend availability

Supplemental pay types:
• Yearly bonus

Work Location: In person

Speak with the employer
++1 8511184664