Customer Support Executive (Fresher)

Location
Science City, Ahmedabad, Gujarat
 
Benefits
Pulled from the full job description
 
Full job description
We are looking for a dedicated and enthusiastic Customer Support Executive to join our team at EVIS Healthcare LTD. As a Customer Support Executive, you will be the first point of contact for customers and will be responsible for providing excellent service, resolving queries, and ensuring customer satisfaction. This position is ideal for freshers or candidates with up to 6 months of experience who possess strong communication skills and a positive attitude.

Key Responsibilities:

Handle inbound and outbound calls, emails, or chats with customers to address their inquiries and concerns.
Assist customers with product-related queries, complaints, or technical issues.
Provide timely and effective solutions to customers while ensuring a high level of customer satisfaction.
Document customer interactions, feedback, and solutions in the system.
Work with team members and other departments to resolve customer issues promptly.
Maintain up-to-date knowledge about the company’s products, services, and policies.
Follow up on customer requests to ensure that they are resolved effectively and efficiently.
Meet daily, weekly, and monthly performance targets (e.g., call handling time, customer satisfaction).
Skills & Qualifications:

Minimum 12th pass with a strong command of the English language (both written and verbal).
0 to 6 months of experience in customer support or a related field is preferred, but not mandatory.
Excellent communication skills with a friendly and professional phone demeanor.
Good listening and problem-solving skills.
Ability to handle customer complaints and issues with patience and empathy.
Basic knowledge of computer operations and the ability to work with support software tools.
Ability to work independently as well as in a team.
Strong organizational skills and attention to detail.
Benefits:

Competitive salary and performance incentives.
Training and development programs.
Opportunities for growth and career advancement.
Health and wellness benefits.
Friendly and supportive work environment.
Job Types: Full-time, Permanent, Fresher

Pay: ₹+,000.00 - ₹17,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund
Schedule:

Day shift
Fixed shift
Work Location: In person