Customer Support Executive | Hyderabad

Job description
This a Full Remote job, the offer is available from: Pakistan, India

This is a remote position.

A Customer Support Executive is responsible for providing excellent customer service and support to resolve inquiries, concerns, and issues from customers. They serve as a direct point of contact between the company and its customers, aiming to enhance customer satisfaction and loyalty.

Customer Interaction:
• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
• Address customer complaints, concerns, and requests with patience and empathy.
• Product/Service Knowledge:
• Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers
• Educate customers on product features, benefits, and usage.

Issue Resolution:
• Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance.
• Escalate complex or unresolved issues to higher-level support or management as needed.

Documentation:
• Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback.
• Use customer relationship management (CRM) systems to log and track support tickets and customer data.

Communication Skills:
• Communicate effectively and professionally, both verbally and in writing.
• Ensure clear and concise explanations to customers.

Customer Feedback:
• Collect and relay customer feedback and suggestions to improve products, services, or processes.

Training and Development:
• Stay up-to-date with product/service knowledge through training and self-study.
• Attend regular training sessions to enhance customer support skills.

Team Collaboration:
• Collaborate with team members and other departments to resolve customer issues efficiently.
• Share knowledge and best practices with colleagues.

Metrics and Targets:
• Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores.

Requirements
• High school diploma or equivalent; some roles may require a bachelor's degree.
• Excellent communication skills, both verbal and written.
• Empathetic and patient demeanor when dealing with customers.
• Problem-solving and critical-thinking abilities.
• Familiarity with customer support software and CRM systems is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Time management skills to handle multiple inquiries efficiently.
• Flexibility to work shifts, including evenings, weekend's, and holidays, if required.
• Available to work as per EST Time Zone +:00am - 5:00pm

Benefits
• Remote Job
• Friendly Work Environment
• Guaranteed Growth

This offer from "FoodMe Global / Dine Palace" has been enriched by Jobgether.com and got a 75% flex score.