Customer Support Executive Job in Mumbai at WhizJuniors

About Company:
WhizJuniors is the world's biggest social gamified technology learning platform, exclusively for students from classes 1-12. Our platform allows the enhancement of the technical, creative, and entrepreneurial skills of young minds with an element of fun learning. We provide age-appropriate online courses with the right syllabus. Students have to learn and solve quizzes to earn coins, practice with practicals, and finally get certified. They can compare and showcase their scores, skills, and achievements, and the more they score, the higher they rank.

About the Internship:
Key responsibilities:

1. Responding to User Inquiries: Addressing queries, concerns, and technical issues from students, parents, or educators via various communication channels such as email, chat, or phone

2. Product Knowledge: Gaining expertise in the company's educational products and services to provide accurate information and guidance to users

3. Problem Solving: Resolving user issues efficiently and effectively, often involving troubleshooting technical problems or offering alternative solutions

4. User Assistance: Assisting users in navigating the platform, setting up accounts, and using features to enhance their learning experience

5. Feedback Collection: Gathering user feedback and suggestions to help improve the edtech platform and its offerings

6. Documentation: Creating and maintaining knowledge base articles, FAQs, and tutorials to assist users in finding answers independently

7. Quality Assurance: Ensuring that all interactions with users align with the company's customer service standards and policies

1. Those who are from or open to relocate to Mumbai and neighboring cities

2. Must have 1-3 years of experience in customer success

3. Must be a graduate from management or relative field

4. Exceptional communication skills

5. Empathetic and team player

Deadline:
2024-10-21 23:5+:5+

Skills required:
English Proficiency (Spoken), Google Workspace, Effective Communication and Employment engagement