Customer Support Executive|Frolic

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Customer Support Executive-Frolic

Fynd
Mumbai, Maharashtra
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Full–time
Frolic : Gaming Vertical @ FYND

At Frolic, we are building an app for young India to play games, earn money and build fun social communities. Our vision is to become the go-to real money gaming app for casual Indian gamers by offering an impeccable gaming experience and a steady secondary income source.

Everybody these days is making products, everyone is hiring technology ninjas! We aren’t looking for ninjas, samurais or warriors, we are looking for YOU:
• If you know the difference between worKING and work-eh-ing
• You know when to stop, how to unwind and take a breakk!
• Unafraid to ask for help & unashamed to ask again
• If you are good at what you do & acknowledge when you mess up (We all mess up some time)
• You learn, execute, learn again and talk about the insights you gained

Then YOU are the chosen one that we are looking for….

We are looking for a Customer Support Specialist to assist our customers with technical problems and general queries when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What will you do at Fynd?
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representative

Specific Requirements:
• Qualifications for Customer Care Representative,Minimum 2-4 years of experience
• Customer Service experience background is mandatory
• Flexibility to work different shifts (including evenings, weekends
• Excellent listening skills and an empathetic voice and manner
• An attitude to serve people
• Must be able quickly adapt to the customer support tool of the organisation
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Must be a smart person who can quickly understand the product and offerings of the company quickly