Customer Support Executive|New Delhi
- Category: Customer Care Executive
- Location: New Delhi, Delhi
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 24K to 33K
- Published on: 2025/09/19
Cold Shot India requires Customer Support Executives for its operations based in Canada.
The role of the executives will be to man dispatch and support positions for its operations.
Work hours and holidays will be as per Canada's schedule.
Responsibilities and Duties
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Required Experience, Skills, and Qualifications
A clear and pleasant speaking voice and fluency in English are a must.
Good communications skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure
Benefits
Initial training of the company software and CRM will be given.
Meals and snacks will also be provided.
Job Type: Full-time
Salary: ₹25,000.00 - ₹27,000.00 per month
Job Types: Full-time, Regular / Permanent, Fresher
Salary: From ₹27,000.00 per month
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