Customer Support Expert - Remote

R
Raising The Roof


Data Entry Administrator – Canada Summer Jobs Grant
Raising The Roof • Canada • via Glassdoor
7 days ago
CA$20 an hour
Full–time
No Degree Mentioned
Apply directly on Glassdoor
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Job description
Job Title: Data Entry Administrator – Canada Summer Jobs Grant

Location: Remote

Job Type: Full time temporary 8 week contract

Reports to: Manager of Fund Development

About Us

Working from the principle of housing as a human right, Raising the Roof is a national charitable organization dedicated to the provision of housing solutions for the prevention and reduction of homelessness in Canada. We are currently scaling up our housing operations to offer affordable, supportive housing options for individuals and families across the country. We are focused on developing and managing affordable housing, advocating for impactful policy changes, and supporting individuals who are homeless or at risk of homelessness. Our mission is to ensure that everyone has access to stable, affordable housing and the necessary support to thrive.

Job Overview

We are seeking a meticulous and highly organized Data Entry Administrator to support our team with data management, ensuring accuracy and consistency in all aspects of data entry, cleaning, and reporting. The ideal candidate will be proficient in systematic and accurate data entry and tagging and ensuring that all data is maintained securely and in compliance with regulations.

Raising the Roof is approaching its 30th anniversary. In preparation for that occasion, we would like to put together a detailed history of the organization. In addition to the database work, we are looking for someone who can reach out to past board members, staff, donors and other stakeholders for interviews and search through files and archives for photos, videos and other materials related to Raising the Roof’s history.

Key Responsibilities:

Data Entry
• Input, update, and maintain donor data accurately and efficiently into the organization’s databases
• Ensure timely entry of data with a focus on precision and completeness

Data Cleaning and Formatting
• Clean and format raw data, and remove duplicate entries, to ensure consistency and standardization
• Prepare data for analysis or reporting, making sure it is easily accessible and in a standardized format

Adherence to Data Privacy Regulations:
• Ensure that all data handling practices comply with legal and regulatory requirements
• Follow organizational data policies and practices to ensure the confidentiality of all data entered into the systems

Project Planning & Coordination:
• Lead and manage the organization history project from conception to completion, ensuring milestones and deadlines are met
• Collaborate with internal departments to gather historical data, documents, and stories

Research & Documentation:
• Conduct in-depth research into the organization's history, including archival work, interviews with key stakeholders (past staff, board members, donors, etc.), and review of historical records
• Collect, organize, and synthesize historical documents, photos, videos, and other materials that tell the organization’s story
• Verify and authenticate historical details to ensure accuracy and integrity

Storytelling & Content Creation:
• Develop a cohesive narrative and structure for the organization’s history that highlights key milestones and achievements
• Create engaging content for internal and external audiences, including written articles, digital media, presentations, and historical reports
• Work with design teams to create visually appealing historical materials such as timelines, infographics, and multimedia projects

Required Qualifications:
• High school diploma or equivalent
• Post secondary education in history or communications is an asset
• Proven experience in data entry, administrative support, or database management
• Strong proficiency in Microsoft Office Suite and data entry software.
• Excellent attention to detail and accuracy with a strong focus on data integrity
• Experience with data verification, validation, and cleaning techniques
• Strong organizational skills and the ability to manage multiple data-related tasks simultaneously
• Excellent written and verbal communication skills.

This position is funded through the Canada Summer Jobs Grant. Because of this, there are eligibility criteria that must be met by the youth employed in this position.

To be eligible, youth must:
• be between 15 and 30 years of age at the beginning of the employment period*
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment**

and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
• The youth must be 15 years of age at the beginning of the employment period. The youth may be more than 30 years of age at the end of the employment period as long as the youth was 30 at the beginning of the employment period.
• *International students are not eligible participants. As the objective of the CSJ program is to support youth entering the Canadian labour market, the temporary nature of an international student's time in Canada does not allow for a long-term connection to the labour market.

International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible.

Work Environment:
• Location: Remote
• Duration: Temporary, 8 week contract
• Hours: Full time, general work hours are Monday to Friday +am to 5pm, evening and weekend availability may be needed for special events on occasion
• Compensation: $20/hour

How to Apply:

Please submit your resume and cover letter to info@raisingtheroof.org by April 30, 2025, with “Data Entry Administrator” as the subject line.

Job Type: Fixed term contract
Contract length: 8 weeks

Pay: $20.00 per hour

Expected hours: 40 per week

Schedule:
• Monday to Friday

Application question(s):
• Are you between the ages of 15 years and 30 years?
• Are you a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act?
• Do you have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations?
• When are you available to start (note: the position is full time with availability needed Monday to Friday +am to 5pm)?

Work Location: Remote

Application deadline: 2025-04-30
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Globe Life - Kekoa Jacobs


Customer Support Expert - Remote
Globe Life - Kekoa Jacobs • St. John's, NL, Canada • via Adzuna
Full–time
No Degree Mentioned
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Job description
Customer Support Expert

As a customer support expert at AO Globe Life, you will be at the forefront of our company's commitment to providing exceptional customer service. You will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with our products or services. The role requires strong communication skills, problem-solving abilities, and a genuine desire to help others.

What you'll be doing
• Answer inbound calls from customers in a timely and courteous manner
• Handle a high volume of customer interactions while maintaining a positive attitude
• Document customer interactions and update customer records in our system
• Adhere to all company policies, procedures, and quality standards
• Continuously improve your product knowledge and customer service skills through training.

What we're looking for:
• Previous experience in a customer service role is preferred but not required.
• Strong communication and interpersonal skills, with the ability to provide exceptional customer service
• Excellent problem-solving and decision-making abilities
• Proficiency in English, both verbal and written
• Ability to work in a fast-paced, dynamic environment and meet deadlines
• Comfortable with using various computer programs and applications

Why Join Us?
• Strong Reputation

AO Globe Life is backed by a long-standing history of financial stability and customer trust. Joining our team means associating with a respected name in the insurance industry.
• Comprehensive Training

We provide extensive training programs designed to equip you with the knowledge and skills needed to succeed. Our ongoing support ensures you stay informed about industry trends and best practices.
• Flexible Schedule

Enjoy the freedom of a flexible work schedule that allows you to balance personal and professional commitments. We understand that life is dynamic, and we support your work-life harmony.
• Career Advancement Opportunities

At AO Globe Life, we believe in promoting from within. As you grow and develop your skills, there are numerous opportunities for advancement to leadership and management positions.
• Commitment to Community

AO Globe Life is dedicated to giving back. Engage in community service and outreach programs that not only benefit others but also foster a sense of fulfillment and teamwork.

Ready to start a rewarding career with us? Apply today and take the first step toward a rewarding remote career!

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