Customer support manager

Customer Support Manager (REMOTE)

Working at Advantasure is more than a job you’re part of a team that is becoming the country’s leading healthcare solutions provider.

A career at Advantasure means you’ll be part of one of the most dynamic, diversified and innovative healthcare companies in the nation.

You’ll be helping our clients make their members healthier and our communities a better place to call home. Southfield, USA

Advantasure

At Advantasure, we partner with healthcare clients to simplify their operations and accelerate their business success. Powered by our broad expertise and a comprehensive suite of product and service solutions, we help health plans effectively navigate the complexity of healthcare.

keywords : job description,customer service,relations,performance,other duties,education & experience,skills

Non-Manager

Competitive Compensation and Benefits Package

Overview :

This position serves as the primary stakeholder for internal and external Customer Service-related business. The role will manage external vendors including all policies and processes surrounding this aspect of the BPO solution.

WORKING CONDITIONS :

Work is performed both in the office and in the field with minimal hazards. Travel required. May be required to lift and carry items weighing up to 35 lbs.

Entity of type com.vizirecruiter.common.domain.model.Label with id : 840+ Responsibilities :
• Acts as primary servicing contact for internal and external business partners
• Leads customer service vendor implementation and oversight
• Maintains constant and timely communication between internal business and external vendor partners
• Develops workflows, processes, procedures, documentation, and other items necessary to facilitate successful servicing implementation
• Conducts meetings with internal and external business partners to meet required deadlines
• Provides effective and efficient oversight of Medicare Advantage Servicing to ensure all service levels are met while complying with all CMS regulations and protocols
• Develops and implements servicing curriculum as well as respond and adjust to training feedback and concerns
• Implements customer service centers for new clients
• Responds accurately and completely to escalated inquiries
• Requests and completes necessary system access requirements for internal and external business partners
• Utilizes proper communication tools through vendor management systems to ensure proper documentation and requests
• Participates in development of annual departmental budget, monitor budget, and identify budget discrepancies. Research cause and make recommendations.
• Responsibility for balancing workload to optimize the effectiveness of the department.

Entity of type com.vizirecruiter.common.domain.model.Label with id : 11+6 Entity of type com.vizirecruiter.common.domain.

model.Label with id : 3707 Entity of type com.vizirecruiter.common.domain.model.Label with id : 362 Entity of type com.vizirecruiter.

common.domain.model.Label with id : 63+4 Requirements :

EDUCATION OR EQUIVALENT EXPERIENCE :

Bachelor’s Degree in a related field required.

EXPERIENCE :
• Five years of experience in the customer service field in the Medicare Advantage space.
• Three years of leadership experience preferred and must have managed a large vendor.

SKILLS / KNOWLEDGE / ABILITIES (SKA)REQUIRED :
• Training of vendors, vendor staff, and internal employees as needed
• Track record in resolving customer issues quickly and efficiently
• Ability to utilize multiple systems / platforms, and understand the configuration needs in order to troubleshoot or amend / edit as necessary
• Able to triage and escalate issues in a timely and efficient manner
• Must have savvy Reporting and Analytics skills and toolkit

Entity of type com.vizirecruiter.common.domain.model.Label with id : 3102 Entity of type com.vizirecruiter.common.domain.

model.Label with id : 1143 Location : Southfield, USA Compensation : Competitive Compensation and Benefits Package 48 Advise Created with Sketch. Job Description

This position serves as the primary stakeholder for internal and external Customer Service-related business. The role will manage external vendors including all policies and ... Responsibilities

48 Customer Care Created with Sketch. Customer Service

Leads customer service vendor implementation and oversight. Provides effective and efficient oversight of Medicare Advantage Servicing to ensure all service levels .

48 Organization Created with Sketch. Relations

Acts as primary servicing contact for internal and external business partners. Maintains constant and timely communication between internal business and external .

48 Performance Created with Sketch. Performance

48 Prepare Created with Sketch. Other Duties

Develops and implements servicing curriculum as well as respond and adjust to training feedback and concerns. Utilizes proper communication tools through vendor ... Requirements

48 Experience Created with Sketch. Education & Experience

Bachelors Degree in a related field required. Five years of experience in the customer service field in the Medicare Advantage space.

Three years of leadership experience ... 48 Administration Created with Sketch. Skills

Training of vendors, vendor staff, and internal employees as needed. Track record in resolving customer issues quickly and efficiently.

Ability to utilize multiple systems / platforms ... Customer Support Manager (REMOTE)

Working at Advantasure is more than a job youre part of a team that is becoming the countrys leading healthcare solutions provider.

A career at Advantasure means youll be part of one of the most dynamic, diversified and innovative healthcare companies in the nation.

Youll be helping our clients make their members healthier and our communities a better place to call home.

Location : Southfield, USA Compensation : Competitive Compensation and Benefits Package This position serves as the primary stakeholder for internal and external Customer Service-related business.

The role will manage external vendors including all policies and processes surrounding this aspect of the BPO solution. WORKING CONDITIONS :

Work is performed both in the office and in the field with minimal hazards. Travel required. May be required to lift and carry items weighing up to 35 lbs.

This position serves as the primary stakeholder for internal and external Customer Service-related business. The role will manage external vendors including all policies and processes surrounding this aspect of the BPO solution.

WORKING CONDITIONS :

Work is performed both in the office and in the field with minimal hazards. Travel required. May be required to lift and carry items weighing up to 35 lbs.

Responsibilities
• Acts as primary servicing contact for internal and external business partners
• Leads customer service vendor implementation and oversight
• Maintains constant and timely communication between internal business and external vendor partners
• Develops workflows, processes, procedures, documentation, and other items neces

Last updated : 2024-0+-16