Customer Support Rep for a Shopify app

INTINERI INFOSOL PRIVATE LIMITED


BTP Developer
INTINERI INFOSOL PRIVATE LIMITED • New Delhi, Delhi • via LinkedIn
1 day ago
₹6L–₹15L a year
Full–time
No Degree Mentioned
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Job description
Skills:
BTP, Fiori, CAPM, Ui5, SAP BTP, SAP ui5,

Experience: 4+ Years

Location: Remote

NP: 15 Days

Salary: 16LPA

Required Skills
• Design and develop data models using SAP BTP tools and services, ensuring alignment with business objectives and data governance standards.
• Customize and extend standard SAP BTP functionalities using SAP Cloud Application Programming Model (CAP), Node Js, SAPUI5 and other relevant technologies.
• Integrate SAP BTP with other SAP and non-SAP systems using SAP Integration Suite, SAP API Business Hub Enterprise, SAP HANA Cloud, SAP WorkZone Advanced Edition and other middleware tools.
• Collaborate with cross-functional teams to ensure seamless integration of SAP BTP solutions into existing Infrastructure.
• Provide technical expertise and guidance to clients throughout the project lifecycle, including requirements gathering, solution design, development, testing, deployment, and support.
• Perform troubleshooting and issue resolution for SAP BTP solutions, ensuring high availability and optimal performance.
• Stay up-to-date with the latest SAP BTP technologies and trends, continuously enhancing skills and knowledge.
• Contribute to the development and implementation of best practices, standards, and Agile methodologies for SAP BTP developments.
• Participate in pre-sales activities, including solution demonstrations, proposal development, and client presentations.
• Collaborate with project managers, architects, and other stakeholders to deliver high-quality solutions on time and within budget.
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Froonze


Customer Support Rep for a Shopify app
Froonze • via Up2staff
3 days ago
Full–time
No Degree Mentioned
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Job description
We are a small team of 4 people that has been building tools for Shopify merchants for over 2 years. We’ve been growing steadily and now reached a point where we need a dedicated customer support representative.

Up till now even though we did not have a dedicated CS rep, we still took customer support very seriously as is evidenced by our app’s excellent rating. Now we are ready to take our customer support to an even higher level.

You will be our first CS rep which means you will be a very important part of the team. You will help us build a system and processes for future CS team members.

You will also be able to try yourself in other aspects of business and potentially switch roles in the future. Initiative is always welcome here. It’s easy to carve your own new role if it brings value to the company.

Due to time zone convenience and multiple language proficiency, people from Morocco are highly encouraged to apply.

Some of the most important duties:
• Communicating with customers either via live chat or email and resolving any problems they have
• Continuously learning about the features of our app and broader Shopify ecosystem to be able to help our customers better
• Summarizing product feedback from merchants and suggesting new ways of product improvement
• Some non-CS related work (e.g. researching a tool, writing blog posts, making some mockups). These tasks will be assigned based on natural abilities and interests

Must have:
• Superb written and verbal communication skills
• You enjoy talking to people and solve their problems
• Able to handle “hard” customers (we have very few of those though ????)
• Proficient in discussing technical concepts at a high level
• Comfortable working with basic CSS and JS and willingness/interest to learn more if needed
• Ability/willingness to write technical documentation/articles
• Willingness to perform non-CS related tasks (we are a small startup and we all wear multiple hats)
• Willingness to have at least 4 hour overlap at least with GMT+7 +am-6pm

Nice to have:
• Experience working with Shopify, especially something related to theme development/customization
• Experience working with B2B SaaS
• Additional languages (especially French, Spanish and Italian)
• Any other skills that can be beneficial to a startup (e.g. marketing, SEO, video editing, etc)

Salary: Negotiable