Customer Support Representative

ABOUT US

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
• A Bank Account you can create from anywhere in the world in under five minutes
• A high-limit Credit Card that helps build a healthy credit score
• Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.

RESPONSIBILITIES
• Communicating with customers through various channels (email/chat)
• Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
• Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build rapport quickly with customers/clients and put them at ease
• Proven high initiative and energy level with good influencing, decision-making and collaboration skills
• Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
• Keeping yourself updated on company products to effectively manage customer queries

REQUIREMENTS
• Smart Graduates with excellent communication skills
• 1 year to 3 years of experience working in customer support roles
• Demonstrated ability to handle highly complex and manual queries, excel knowledge
• Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
• Empathetic, organized, problem solver
• Open to work in shifts (rotational day and night shifts)

The role is based out of Bangalore (Work from Office