Customer Support Representative

Job Responsibilities:-

Provide assistance to global clients on email, chats or verbally.
Quick and attentive speaking with the clients.
Take ownership of customer issues.
Troubleshoot problems and drive resolutions.
Escalate unresolved issues to relevant internal teams.
Collect prompt and accurate customer feedback.
Document knowledge as solution articles.
Master the use of help desk software.
Skills:-

Excellent English Communication is a must.
International client handling experience would get preference.
Competent technical knowledge.
Ability to multitask.
Attention to detail.
Ability to honor deadlines.
A proactive approach to support.
Minimum 2 years of work experience in the same domain is mandatory.
Parks and Benefits:-

Direct Employment
Weekly 5 Days of Work
On-Time Salary
Performance Incentive
Night Shift Bonus
Paid Sick Leave
How to apply:-

1. Visit the career page of Cybertoss Private Limited at https://www.cybertoss.com/career

2. Go through the job description of “Customer Support Representative” thoroughly.

3. Apply For the post by clicking the "Apply to the Job" button to start your application.

4. Fill out the online application form carefully and provide all the required information including CV for better response.

##Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable**

##Also, Interested candidates can directly WhatsApp their CV at ++1-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Paid sick time
Provident Fund
Schedule:

Day shift
Monday to Friday
Night shift
Rotational shift
UK shift
US shift
Supplemental pay types:

Overtime pay
Performance bonus
Shift allowance
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Language:

English (Required)
Shift availability:

Day Shift (Preferred)
Night Shift (Required)
Application Deadline: 28/06/2024
Expected Start Date: 21/06/2024