Customer Support Representative | English |amp| Hindi Hinduja Global Solutions |

Noida, Uttar Pradesh

Position Summary

Customer care specialists at HGS are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using your knowledge of products or services of the client as well as great customer service skills, you will address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

You will be required to have:

an ******** knowledge of the products or services being sold,

great communication skills and sales experience,

the ability to cross-sell products, and

demonstrated success in sales and customer service.

Duties and Responsibilities

Answer inquiries by clarifying desired information; researching, locating, and providing information

Determine requirements by working with customers

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Fulfill requests by clarifying desired information; completing transactions; forwarding requests

Cross-sell products and services

Education Requirements

Under Graduates/Graduates

Experience Requirements

Fresher/ 1 -2 year experience(Customer service in banking or any field)

Skills and Abilities

Versant 3 or Svar equivalent

Basic Telephone Etiquettes and basic computer skills

Ability to write, read and speak English to suit business need

Ability to communicate in English, Hindi

Regional language proficiency as required

Decision Making, numerical ability & logical reasoning

Customer Focus and Being Attentive

Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS’ mission is to optimize the customer journey to make its clients more competitive.

HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 1+0 of the world’s top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true “globally local” approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.

To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses