Customer Support Specialist

CashKaro is hiring

CTC - 3.5- 4.5 LPA (Based on performance)

We believe remarkable talent, enthusiasm, and hustle add up to great work. We are looking for an Analyst–Customer Relationship Management to join our Head Office in Gurgaon. The company is the largest Cashback & Coupons site in India, backed by marquee investors like Mr. Ratan Tata, Kalaari Capital & Korea Investment Partners. We are also redefining social commerce with India's 1st Social Cashback app, and with the launch of our Store Network in 22 states of India. Well capitalized and with a team of 350+ people, Company is looking to chase 10x growth over the next 3 years. There are Billion-dollar Cashback sites in the US, UK, and China and we are set to be the same in India. Working with us could also be a great career move to accelerate your own growth, and we invite you to come learn more about what we are building.

What's In Store For You To Fall In Love with us:

A) Start-up Environment- Work with a passionate and energetic team that is driven by hustle, camaraderie, and togetherness
B) Compensation & Benefits - Best-in-class salaries and highly competitive ESOPs along with a great learning work environment, we offer you a place full of opportunities to customize your career trajectory
C) We've got you covered - From medical insurance, and well-defined policies to Flexi WFH options, and scrumptious lunch to some amazing learning and development sessions- we've got your back!
D) Cool Perks- Come and get to join us for in-house events, team outings, dinner catchups, and much more.

About the Role: Analyst | Customer Relationship Management

 Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution.
 Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
 Resolving queries- Working cross-functionally to ensure customer issues are being flagged and adequately addressed
 Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
 Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Must have skills:

 Minimum 1 Year experience in Customer Service.
 Excellent verbal, written, and interpersonal communication skills
 Outstanding customer service skills and dedication to providing exceptional customer service

Good to have skills-

 Must be a self-motivator and self-starter
 Focus on quality and customer service
 Exceptional listening and analytical skills
 Solid time management skills
 Must be able to effectively deal with people at all levels inside and outside of the Company
 Creative ability & writing proficiency
 Ability to multitask and successfully operate in a fast-paced, team environment