Customer Support Specialist-Language Expert

Company Description

Reelay is a prominent ecommerce solutions provider in Gurugram, offering expertise across all aspects of the ecommerce value chain. The company excels in IT solutions, store operations, digital marketing, customer services, warehousing, and fulfillment, providing a comprehensive range of services to clients.

Reelay Group is hiring for Customer Support Specialist - (Italian, German, Spanish, French, English)

Location: Gurgaon (Near Huda City Metro Station)

Job Description -

1. Order process: Handle orders under exceptional conditions like products out of stock, or receiving address unclear. Avoid order shipment delays.

2. Email review: Reply to customers and address their urgent requests, such as modifying the delivery address or product types, to ensure they get appropriate products in time.

3. Reply Email: Understand and handle requests/questions from customers by email (ERP system or Amazon Sellers page). Give Order management accurate and quick guidance to customers in a friendly manner.

4. Reply FAQ: Reply questions customers leave on Amazon. Introduce and explain product features to customers before purchase. Help customers make decisions.

5. Collect customer feedback and complaints: collect product quality issues and usage errors from customers. Use JIRA system to submit feedback to the production improvement department, result in product quality and customer satisfaction improvement.

6. Collect and organize VOC (Voice of customer): Optimize product descriptions on Amazon listing based on customers' preferences so customer can find features the need easily. Make sure they can enjoy a more convenient and carefree shopping experience.

7. Maintain brand image, increase brand influence, and improve customer loyalty.

Qualification

1. Bachelor's degree or above. (Full Time/Regular Mandatory)

2. Good Communication skills and Good computer knowledge

3. Previous experience in email/ chat support is preferable.

4. B2 Certificate if you are applying for any language profile. (Italian, German, French, Spanish, English)

Job Types: Full-time, Permanent

Warm Regards,

HR Department