Customer Support Specialist |Tyro Health|

Why work for Tyro

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

About The Role

Our Customer Support Specialists have both empathy and curiosity. A sense of humour will go a long way in this role, too. Experience with technical support or previous exposure to software development is a bonus, but not necessarily required as long as you have a passion for great customer service. The most important thing will be your proficiency with verbal and written communication. Your way of expressing yourself will be what makes your application stand out.

At Tyro Health, we are passionate about improving the healthcare experience, with a specific focus on payments. Our products make it easier for healthcare providers to get paid, making healthcare more accessible for all Australians. We are rapidly expanding our capability, and so we are looking for an exceptional product manager with a background in digital and payments to join our team.

Our team is focused solely on healthcare related payment and claiming solutions, which connect patients, practitioners and payers in ways that drive system efficiency and better experiences of care.

Tyro Health Customer Support offers 8am – 6pm support, Monday to Friday. This role is a hybrid position, with a requirement to be in office 2 days a week and the option to work from home for the remaining 3 days.

What You'll Do