Customer Support Specialist |US Calling Process|

Job Information

Date Opened

02/23/2024

Job Type

Full time

Industry

Customer Service

City

Udaipur

State/Province

Rajasthan

Country

India

Zip/Postal Code

313004

Job Description

We are a dynamic and customer-focused organization looking to enhance our team with a dedicated and experienced Customer Support Specialist for our US calling process. This role is critical in providing high-quality customer service and support to our US-based clients. The position requires flexibility with shift hours, primarily during the night, to align with US business hours. If you have a passion for helping others, excellent communication skills, and experience in BPO/KPO sectors, we would like to hear from you.

Key Responsibilities:
• Handle incoming calls and respond to customer emails in a timely and efficient manner.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Shift Hours
• Flexible, mostly night shifts to accommodate US business hours.
• Specific shift timings will be discussed during the hiring process.

Requirements
• Proven customer support experience or experience as a client service representative, with a minimum of 2 years in a BPO/KPO setting preferred.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Fluent in English, both verbal and written, with the ability to engage in conversation with US clients.

Benefits
• A competitive salary with performance-based bonuses.
• Opportunities for professional growth and development within the company.
• A supportive and dynamic work environment.
• Flexibility in work hours, respecting work-life balance.