Customer Support Voice

JOB DESCRIPTION – Customer Care Executive Location: Andheri East, Mumbai Role Purpose: • Open to work in rotating shifts which shifts in a work environment. • Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies • Co-ordinate with the relevant departments towards resolution of customers case Essential Duties/Responsibilities: • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Register cases in the system within Activation SLA and co-ordinate with ASP’s to ensure service delivery within stipulated SLA ‘s towards Road Side Assistance • Resolve customer queries on calls, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies. • Coordinate service requests between customers, providers & internal operations team from first call to case closure • Follow communication/update expectations with clients, in accordance with the EUROP ASSISTANCE policies & others as agreed upon • Ensure customer satisfaction and provide professional customer support. Knowledge, skills, and abilities: • Referral Specialist and/or comprehensive call center knowledge • Comfortable using computers. • Experience working with customer support. • Excellent verbal and written communication skills • Proficient in basic Microsoft applications Language Know: English, Hindi Job Type: Full Time (8-8.5 Hours shift)

Job Type: Full-time

Salary: ₹+,580.74 - ₹22,457.52 per month

Benefits:
• Provident Fund

Schedule:
• Day shift
• Rotational shift

Ability to commute/relocate:
• Mumbai, Mumbai Suburban - 4000+3, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
• do you have experience of Email Process?
• How many years of experience do you have in contact center ?
• How many years of experience do you have in customer service ?
• Do you have your own computer & Internet?
• Does your System have Windows 10, 8 GB RAM, or willing to update?
• How soon you can join Us ?

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)

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Expected Start Date: 25/08/2024