Customer Support Voice
- Category: Customer Care Executive
- Location: Navi Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 31K
- Published on: 2025/09/20
Overview
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role
• Answer user communication/queries via emails live chats, and calls
• Ensure minimum turnaround time for resolving user queries & complaints
• Deliver best in class service in the friendliest and timely manner
• Suggest process & product improvements based on user feedback
• Assist the team in reporting & analysis
Qualifications
• 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
• Excellent proficiency in Tamil, Malayam, and English
• Critical thinking and problem-solving skills
• An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
Skills:- Customer Support, English Proficiency, tamil and malayalam
Related jobs
-
Customer Service Representative
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Responsibilities • Communicate with customers via phone, email and Whatsapp • Provide knowledgea...
-
Voice | Chat process
• Work as a Customer service agent (UK process) • Help customers to resolve their queries. • Good communication skills in English. • MS Office • Immediate joiners are to be preferred. About the company Tech Mahindra Limited is an Indian multinational...
-
Customer Success Associate
Job Description: Job Responsibilities: • Manage and track end-to-end Customer Success, with an emphasis on post-installation activities • Work cross-functionally on behalf of the customer with other Bloom teams including Sales, Marketing, Service, In...