Customer Support|International Process|Jaipur

About the Role
● You will be responsible for working directly with the Seller Team. You will be responsible for handling the end to end process from client acquisition till supporting Etsy sellers through email/chat and voice line of business.
● Contributes to team effort by accomplishing related results as needed.
● You will work directly with their team leads and senior partners to provide feedback on improving support experiences and agent processes.
● You will be responsible to handle queries or support potential Etsy sellers with their onboarding.
About You
● You must be a graduate from a recognized University/College.
● You have a minimum one-year sales, technical, product, and/or customer support
experience.
● You are a computer savvy (knows their way around an e-commerce platform, able to use a smartphone and laptop)
● Impeccable communication and confidence in written interactions (English). You can interject your personality when communicating without sounding unprofessional.
● A positive and “people first” attitude. You take on new challenges with a smile, even under pressure.
● Strong organization skills with a fine-tuned attention to detail. You manage your time well and never miss an email.
● Experience with support software and CRM tools would be preferred.
● Confidence in user education and sales

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:
• Food provided

Schedule:
• Day shift

Supplemental pay types:
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Jaipur - 304022, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Required)

Experience:
• Customer Support: 1 year (Required)

Language:
• Good English (Required)

Speak with the employer
++1 +654318232