Data Analyst

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Our Product and Technology division was formed to lead on our CWT 3.0 digital transformation strategy. With a team of highly skilled and experienced individuals, they deliver and manage efficient, quality, and innovative travel technology solutions and technology services for CWT and its customers worldwide

Position Overview

Our Product & Technology team is seeking a Support Analyst

Position Description
• Maintaining and improving the data flow globally
• Measure data timeliness, availability, quality & consistency
• Work closely with business process owners, accountability points for data quality/accuracy
• Collaborating with country contacts to follow up on delays to data feeds
• Monitoring and building of scorecards on Data timeliness & accuracy to meet KPI’s
• Seek to automate where possible monitoring mechanisms
• Proactively feedback data integrity and product quality statistics to appropriate teams to drive improvement.
• SUPPORT:
• As such the candidate will have experience acting as point of contact of accountability for data content and quality that is consumed, processed, and delivered to reporting tools.
• Reporting
• Ensuring data is available in reporting tools in a timely manner
• Review reports to measure & meet KPI’s
• Deliver results to management on a weekly/monthly & quarterly basis
• Data Quality
• Work closely with key country contacts to ensure data is accurate and delivered on time
• Identifies pull through opportunities and engages with the appropriate line of business for opportunities
• Work with extended Product & Data teams to feedback issues on data integrity and error trends to continually improve the areas of reporting for clients.
• Other tasks and responsibilities as required

Qualifications

Position Requirements
• Advanced Microsoft office skills/Excel skills.
• SQL/Python/Tableau experience would be an advantage
• Strong IT skills and ideally some experience of working with statistical software packages
• Problem analysis solving skills
• Understanding of end-to-end data processes and data flow and Products
• Ability to manage conflicting priorities whilst achieving required service level agreements and meeting critical deadlines.
• Ability to work in an open team environment.
• Fluent in English to work with customers
• Strong communication skills across variety of business and technical teams
• Desired:
• Travel industry knowledge (minimum 2 years’ experience)
• Ideally with TX and Back-office experience
• Understanding of data presentation for reporting purposes