Data Center Technician

Business Function Overview:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT).

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over +0 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

Responsibilities

As a Datacenter Technician, your success will be measured by:

Data Center Operations
• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
• Asks questions when they do not have required information.
• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines with guidance from other technicians.
• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.

Service Delivery
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specifically written instructions provided via checklists, guides, standard protocols, emails, guidance from other technicians, and direction from management.
• Performs basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures to identify the cause of issues and replace faulty components with minimal customer and business disruption
• Decommissions hardware for simple changes and refreshes following standard procedures seeking clarification and guidance from more experienced technicians as needed.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management and Technician Leads.