Data Center Technician

Looking for a Data Center Technician to support servers at our customer’s data centers and will be both internal and external facing, with the ability to lead and drive initiatives to conclusion.

Experience Level : 1 - 5 yrs

Location: Chennai/ Pune

Notice Period: Immediate- 15 days

About the Role:

Our Team is currently seeking a Data Center Technician to support servers at our customer’s data centers. The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) and is highly analytical. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to the knowledge library.

Responsibilities:
• Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails;
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),
• Decommissions hardware for simple changes and refreshes and follows procedures to communicate, report, and escalate incidents.
• Participates in daily safety briefings, completes required safety training, complies with safety procedures.
• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from others.

Requirements
• Should have minimum 1+ years of experience as a data center technician.
• Exceptional server hardware knowledge with deep understanding of all component & system type failures
• Have ability to assist in conducting failure analysis on field issues.
• Solid experience with IPMI utilization in diagnostics.
• Experience in real-time issue resolution during new deployments.
• Experienced with Windows Server OS & WinPE OS administration.
• Experience with Linux PXE services a plus.
• Basic Linux and Windows scripting experience.
• Knowledge of network troubleshooting of Layer-1, Layer-2, Layer-3.
• Virtual Machine set up and environment configurations.
• The ability to lift up to 35 pounds, safely climb ladders, wear personal protective gear correctly when necessary.
• The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.

Academic Qualification:
• Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred.

General Traits: