Data Collection Specialist (National) | Matanga Kohi Raraunga

Full job description
Data Collection Specialist (National) | Matanga Kohi Raraunga

Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.

About Us | Ko mātou

Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

What's in it for you? | Ngā hua ka riro ki a koe

We encourage you to go to our careers site to learn more about the Way We Work at Stats NZ and also check out our benefits. We want working for us… to work for you!!

Starting salary: $56,812 - $61,837 + superannuation

Other benefits of joining Stats NZ include:

Balance life and work commitments
Develop and grow your career (coaching, training, study support, secondments)
Contribute to meaningful work that makes a difference to all people in Aotearoa
The role | Te tūnga

As a National Data Collection Specialist, you will work within our frontline teams, building relationships with the business and social communities of Aotearoa, and enabling data collection from all types of respondents through national collection channels (phone and email). This role is about providing a great user experience for respondents - one that builds trust, is seamless, convenient, safe and recognises their contribution to Aotearoa.

This role is permanent, and you will be based either in Auckland or in Christchurch to help facilitate training and ongoing support; however, these are remote work from home roles, so a private workspace and reliable internet are essential. It is also important that we work at times that suit our survey respondents so this role will include rotational rosters covering evenings and weekends.

This role would suit someone who can bring:

Experience (2+ years) working in a customer service or similar field.
Demonstration of their strong customer focus, communication, negotiation and interpersonal skills.
Digital/technical literacy skills, including capability to pick up new systems quickly.
Strong written and verbal communication skills, including the ability to vary your approach to suit different audiences.
Ability to collaborate effectively with other teams, is self-motivated, and willingness to develop new skills .
Flexibility to work evenings and weekends.
Be able to work remotely, including having strong, reliable internet and a private workspace.
What you bring | Nōu te rourou

We understand transferable skills can come from experience gained from outside of work. We encourage you to be you in your application.

We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.

Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.

How to apply | Me pēhea te tuku tono

If this sounds like you, click on the Apply now button to be redirected to the application page on our careers site. The position description is located on the right-hand side of the page.

We will be screening applications as we receive them to move swiftly to interview. You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.

Please reach out to recruitment@stats.govt.nz if you have any questions.

You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.

Note to Recruitment Agencies: unsolicited CVs will not be accepted.


Reference #
150+2

Posted on
30 May 2025

Closes on
08 Jun 2025 23:55

Location(s)
Auckland, Christchurch

Expertise
Census and Collections Operations, Contact Centre/Customer Service, Field

Job level(s)
1-3 years experience

Work type(s)
Permanent full-time
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